Refund policy

In our efforts to operate more sustainably, we advise that you carefully consider and plan your purchase prior to check out. Multiple deliveries or shipments occur when you buy and return your order, creating unnecessary emissions. Consult our size chart and product images carefully and feel free to email us with any questions regarding items of interest at info@unrelatedtheme.com.

If necessary, we offer a 14-day return policy on full-priced items, which means you have 14 calendar days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Please attach the receipt or proof of purchase in your email.

Please note the non-returnable, non-refundable items below.

- Sale items

- Made-to-order items

- Gift cards

Domestic (Canada) & USA Returns:

To initiate a return, you can contact us at info@unrelatedtheme.com. If your return is accepted, we’ll send you a shipping label and instructions on how and where to drop off your package. Items sent back to us without first requesting a return will not be accepted. A restocking fee of $15 CAD will be deducted from order refunds in Canada, a restocking fee of $25 USD will be deducted from order refunds from the USA.

International Returns

To initiate a return, you can contact us at info@unrelatedtheme.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for all shipping charges relating to the return. Please ship via a traceable shipping method, insure the shipment, and indicate that it is a return to vendor shipment. Please send us a copy of the shipping documents once available. A restocking fee of $25 in your local currency will be deducted from your order refund.

Exceptions / non-returnable items

Items that are on sale are not returnable or refundable. Made-to-order items not returnable or refundable. Please double check item details prior to purchase and get in touch with us at info@unrelatedtheme.com if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Damages and issues

Each order is carefully packed and checked prior to dispatch. It is unlikely you would receive a damaged or faulty item, however please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item. We require imagery sent for any claims. Please send all claims to info@unrelatedtheme.com.

Exchanges

In efforts to be mindful of unnecessary emissions related to multiple deliveries or shipments, we advise that you carefully consider your purchase prior to check out. Should you need to exchange, you may contact info@unrelatedtheme.com to request your exchange. We encourage placing a new order at your earliest convenience to ensure you receive the preferred item(s). Once the initial return is received and accepted, you will receive a refund on the original payment method or a gift card of the same value upon request. Please note a restocking fee as outlined above will be deducted from this refund per your region.

Refunds

We will notify you once we’ve received and inspected your return or exchange, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method, less shipping and restocking fees based on your region. Alternatively we can issue a gift card of equivalent value (CAD $) of the returned item(s) upon request. Please remember it can take some time for your bank or credit card company to process and post the refund. We do not have control over the foreign currency rates and fees set and charged by your credit card company. Please note shipping charges are non-refundable.